Return Policy

Effective Date: August 22, 2026

At Hismile, we are committed to providing you with high-quality oral care and teeth whitening products. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully:

1. Return Timeframe

  • Change of Mind: You may request a return for unused and unopened items within 30 days of your purchase. jp.hismileteeth.com
  • Defective or Damaged Items: If you received a defective, damaged, or incorrect item, you must contact our Customer Support Team within 7 days of receiving your package.

2. Conditions for Return

To be eligible for a return, your item must meet the following criteria:

  1. The item must be unused, unopened, and in the same condition that you received it, complete with all original packaging, tags, and manuals.
  2. Due to health, safety, and hygiene regulations, opened, used, or personal care items (such as toothpastes, whitening gels, and strips) cannot be returned for a change of mind.
  3. Final sale or clearance items indicated during promotional events are non-refundable unless deemed defective.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send your full name, order number, best contact information, and brief details (with photos if applicable) regarding your product issue to our CX Team at support@hismileteeth.com or returns@hismileteeth.com. jp.hismileteeth.com
  2. Approval: Once our team reviews and approves your request, we will provide you with the return merchandise authorization and shipping instructions.
  3. Ship the Item: You will be responsible for paying for your own shipping costs for returning your item (unless the product arrived damaged or defective). Shipping costs are non-refundable.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5–10 business days, depending on your bank or payment provider).
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