Shipping Policy

Effective Date: August 22, 2026

Thank you for shopping with Hismile. We are dedicated to delivering your favorite oral care and teeth whitening products safely and efficiently. Please review our shipping policy below:

1. Order Processing & Fulfillment

  • Standard Periods: Orders are typically processed and dispatched from our warehouse within 1 to 3 business days following order confirmation (excluding weekends and public holidays).
  • Peak Promotional Periods: During major sales events (e.g., Black Friday, Boxing Day), fulfillment may take between 3 to 10 business days.
  • Order Modifications: Due to our fast fulfillment turnaround, we cannot guarantee order cancellations or address changes once an order has been processed. Please double-check your details at checkout.

2. Shipping Destinations & Delivery Estimates

We ship worldwide using trusted carriers. Estimated transit times (once dispatched from the warehouse) include:

  • Australia:
    • Standard Post: 4–6 business days
    • Express Post: 1–2 business days
  • United States & Canada:
    • Standard Tracked: 5–15 business days (Canada: 10–25 days)
    • Express Tracked: 2–5 business days
  • United Kingdom & Europe:
    • Standard Tracked: 2–7 business days
    • Express/DPD: 1–2 business days
  • International / Rest of World:
    • Standard Tracked: 5–30 business days (subject to customs clearance)

(Note: These are estimated timeframes and do not account for customs delays or unforeseen carrier disruptions.)

3. Shipping Fees

  • Shipping costs are calculated and displayed at checkout based on your delivery address and chosen shipping method.
  • Free shipping promotions may apply periodically; please check our website banners for current offers.

4. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email containing a Tracking Number.
  • You can click the tracking link in the email to monitor your shipment’s progress in real-time.

5. Delivery Issues, Lost, or Damaged Items

  • Delivered Status: A product is deemed delivered once the tracking system scans and marks the parcel as delivered to your nominated shipping address.
  • Missing Parcels: If your tracking states “delivered” but you cannot find it, please check around all entrances, check with household members or neighbors, and contact the local courier. Hismile is not liable for lost or stolen parcels marked as delivered by the carrier, but we will assist where reasonably possible.
  • Damaged Items: If your package arrives damaged, please notify us within 7 days of delivery with clear photos of the damaged products and packaging so we can investigate and arrange a replacement or refund if applicable.
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